FAQS

If I place an order today, when will I receive it?

Orders that do not require any engraving/personalization will normally ship within 1-2 business days, while orders that require engraving could take 3-5 business days to be ready for shipping. Here at Laser Locked we care about you and your needs, so our goal is to ship all orders within 1-3 business days. Most of our orders will be shipped USPS Priority Mail and we are located in the center of the United States, so shipping transit time to all four corners of the continental U.S. should only be 2-3 business days.

Are your products made in the USA?

Yes, everything in our inventory except our Tumblers are sourced and made in the USA. We would love our Tumblers to be American made but we have not been able to find any. If you know of an American made Tumbler wholesaler, please let us know and we would be happy to contact them.

Are you a veteran owned company?

Yes, Laser Locked is a small family business that is 100% veteran owned.

What is your refund policy?

You can see our refund policy here. But in short, all products purchased from Laser Locked are covered under our 30-day warranty against defects in material and workmanship. This offer is extended to the original purchaser only. This does not cover your mistake in providing engraving text, misuse, abuse, or improper use. Please contact us within 30 days if there is a problem with your order.

If you need to return an item that is a result of our error, (meaning your purchase arrives defective, wrong engraving, wrong product etc..), we will reimburse you the return shipping costs and send you the corrected item/s that you requested at no shipping cost.

*Please note that any warranty services or questions must be accompanied by the order number from the transaction through which the warranted product was purchased. The order number serves as your warranty number and must be retained. Laser Locked will offer no warranty service without this number.

Delivery

How do I enter my customization details?

Here at Laser Locked we have worked very hard at making your engraving choices and entries self-explanatory and simple. We have developed easy to follow step by step instructions. You can also see the pricing update as you enter your selected engraving options. *We only ask that you PLEASE REVIEW your request for engraving carefully. We can only engrave what you put in the space. During and/or after production, your mistakes cannot be refunded.

Are your bullet shells and cannon shells real?

Yes, all of our 20mm Vulcan, 50 Caliber, .308 and 30mm cannon rounds are real, once fired military ammunition. For this reason, we encourage our customers to not travel with these items in your carry-on luggage. If you do these items may be confiscated by the TSA. These items should be fine in your checked baggage but we do not work for the TSA and cannot guarantee they will not be confiscated.